Business Process Improvement has gained ground in all sectors of business as an on-going program that is implemented from time to time. Periodically business organizations embrace this program to reduce the barriers that create obstacles to the work flow as well as to remove redundant processes that are outdated and do not add value to the current business operations. Organizations benefit from BPI in qualitative terms as well as quantitative terms for it helps reduce costs, increase efficiencies as well as reduce wastage and more importantly enhance the customer orientation and interface with the entire Organization. Business process improvement exercise involves the entire Organization, all its departments and processes across all geographical locations and business units. Launching a Business Process Improvement initiative would need the active support and sponsorship of the top management.
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In our professional lives, we follow set processes for almost everything we do. This is true for all of our most important tasks: recruiting a new hire, closing a deal, setting up a marketing campaign, and handling customer complaints. Think about it: do we ever really spend time evaluating these processes? Inefficient processes create confusion and cause delays. For example, poor communication holds up projects and slow response times frustrate clients. For decades, effective processes have turned companies into industry leaders and dreamers into icons. Imagine how these systems could transform your business.
No business becomes a success overnight, but with a process improvement plan, your business can be that much closer to where you want it to be. A process improvement plan is a proactive approach that seeks to find the weak processes within your established processes. It is a documented strategy for improvement. Before you get started on your process improvement plan it might be useful to look into process improvement methodologies you could adopt. There are a bunch of methodologies you can choose from but below are three commonly adopted ones.
The Process Improvement Plan documents the steps for analyzing processes with the purpose of improving the process. You should consider things such as process boundaries, process configuration, process metrics and targets for improved performance. Our Process Improvement Plan template provides a foundation for developing your process improvement plan. The process improvement plan is a component of the Project Management Plan. The purpose of the process improvement plan is to document how the project team will analyze various processes, determine where improvements can be made, and implement improvement measures.